Drawing Tool Outage

Incident Report for Geopointe

Postmortem

An incomplete remediation went undetected during post-fix validation because persistent DrawingManager availability suppressed expected runtime exceptions, creating a false-positive resolution signal.

Posted Aug 19, 2026 - 16:59 EDT

Resolved

The incident has been resolved and customers should see their Orgs update to GP 40.13.

Posted Aug 19, 2026 - 16:58 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2026 - 16:57 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 19, 2026 - 14:34 EDT

Investigating

We are currently investigating this issue.

Posted Aug 19, 2026 - 14:31 EDT

This incident affected: Shapes.